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Last updated October 11, 2026

Connect a Facebook Page

Before you start

  • You must be an admin of the Facebook Page. Only Pages you manage are listed.
  • Customers will see the Page name, as they do today.
  • Your assistant can reply to a customer within 24 hours of the customer's last message. This is a Meta rule for every Page.

Steps

  1. In WizzenAI, open Integrations, find Facebook Page and choose Connect.
  2. Read the list of what you need, then choose Continue with Facebook.
  3. Sign in to Facebook in the window that opens and allow the permissions it asks for. WizzenAI uses them to list your Pages, read and answer messages, and read and answer comments on your posts and ads.
  4. Choose one or more Pages. Continue stays disabled until at least one Page is chosen.
  5. If the Page has an Instagram account linked to it, you are asked Connect the linked Instagram account? Choose the account, or choose Not now. You can connect it later.
  6. Wait while WizzenAI turns on message delivery for the Page, reads your recent posts for products and prices, and reads past chats for common questions.
  7. Choose which assistant answers on this Page, or choose no assistant and chats land in your Inbox. You can change this later.
  8. Choose Done.

What happens next

  • Products found in your posts are saved as drafts in Products for you to review. Nothing is published unseen.
  • Common questions and answers found in past chats appear in Business knowledge for you to approve.
  • Comment replies are on by default. You can turn them off in the channel settings.

If something goes wrong

  • The Facebook window closed without finishing. You did not give permission, so nothing was connected. Choose Try again and allow the permissions.
  • The Page is not in the list. You are not an admin of it. Ask the Page owner to give you admin access on Facebook, then try again.
  • The Page is connected to another WizzenAI business. It is listed as Connected to another WizzenAI business. Choose Move it here to bring it to this business. The other business keeps its past chats but stops receiving new ones, and its owner is told.
  • Your browser blocked the Facebook window. WizzenAI continues in the same tab and brings you back to the next step.

Still stuck? Choose Need help? WhatsApp us in the connect window, or write to [email protected].